In collaboration with The Evangelical Lutheran Church of Hong Kong (ELCHK) and funded by The Ping Wo Fund, we developed and upgraded the i-Change platform into a fully self-hosted AI Large Language Model (LLM) chatbot system. This solution provides intelligent, empathetic, and contextual support for individuals struggling with gambling addiction, available 24/7.

By implementing our Self-hosted AI Service, the platform is deployed on the client's local servers, giving the NGO complete data control, maximum privacy, enhanced security, and full compliance with local regulations. This setup eliminates reliance on external cloud providers, enables faster response times, and ensures sensitive user data remains protected—ideal for handling confidential counseling sessions.

The advanced LLM-powered chatbot delivers natural, human-like interactions with deep contextual understanding, emotional sensitivity, and personalized recovery advice, far surpassing traditional chatbots.

Backend agents access a robust management console to monitor sessions in real-time, intervene when necessary, and seamlessly take over conversations for professional support in complex cases.