AI for NGOs
At i2, we harness the latest advancements in artificial intelligence to deliver innovative, scalable, and compassionate solutions tailored to the needs of Hong Kong NGOs. Our AI-powered services are built on a robust foundation of cutting-edge technologies, ensuring efficiency, accuracy, and human-centric outcomes. Here’s a look at the core AI tools and components that drive our solutions:
Our AI chatbots and voice-to-text systems use NLP to understand and respond to user queries, transcribe calls, and analyze sentiment. This enables real-time, empathetic interactions and accurate case tagging for urgent follow-ups.
ML models power personalized recommendations, health anomaly detection, and risk prediction. By analyzing user data, these algorithms provide tailored suggestions, flag critical health issues, and prioritize high-risk cases for intervention.
For health monitoring, we use smartphone-based computer vision to automate vital sign tracking, such as blood pressure readings, ensuring seamless data collection and reducing manual effort.
Our AI solutions integrate HITL frameworks to ensure human oversight, especially in high-stakes scenarios like mental health counseling or crisis hotlines. This hybrid approach combines AI efficiency with human empathy and judgment.
AI-driven analytics tools generate real-time insights, automated reports, and KPI dashboards, empowering NGOs to track trends, measure impact, and make data-informed decisions.
By combining these advanced AI components, we create solutions that are not only technologically powerful but also deeply aligned with the needs of Hong Kong’s vulnerable communities. Below, we outline the specific services we offer to NGOs, all powered by these transformative technologies.
At i2, we harness the latest advancements in artificial intelligence to deliver innovative, scalable, and compassionate solutions tailored to the needs of Hong Kong NGOs. Our AI-powered services are built on a robust foundation of cutting-edge technologies, ensuring efficiency, accuracy, and human-centric outcomes. Here’s a look at the core AI tools and components that drive our solutions:
Self-hosted AI Service for NGOs
Our Self-hosted AI Service enables NGOs to deploy AI tools on local servers, ensuring full data control, enhanced security, and compliance with local regulations. Perfect for sensitive operations, it offers faster processing, privacy, and seamless integration for AI-driven tasks like data analysis and workflow automation.
Natural Language Processing (NLP)
Our AI chatbots and voice-to-text systems use NLP to understand and respond to user queries, transcribe calls, and analyze sentiment. This enables real-time, empathetic interactions and accurate case tagging for urgent follow-ups.
Machine Learning (ML) Algorithms
ML models power personalized recommendations, health anomaly detection, and risk prediction. By analyzing user data, these algorithms provide tailored suggestions, flag critical health issues, and prioritize high-risk cases for intervention.
Smartphone Based Computer Vision
For health monitoring, we use smartphone-based computer vision to automate vital sign tracking, such as blood pressure readings, ensuring seamless data collection and reducing manual effort.
Human-in-the-Loop (HITL) Systems
Our AI solutions integrate HITL frameworks to ensure human oversight, especially in high-stakes scenarios like mental health counseling or crisis hotlines. This hybrid approach combines AI efficiency with human empathy and judgment.
Data Analytics & Dashboards
AI-driven analytics tools generate real-time insights, automated reports, and KPI dashboards, empowering NGOs to track trends, measure impact, and make data-informed decisions.
By combining these advanced AI components, we create solutions that are not only technologically powerful but also deeply aligned with the needs of Hong Kong’s vulnerable communities. Below, we outline the specific services we offer to NGOs, all powered by these transformative technologies.
AI-Powered Support & Counseling
Key Features:
- Always-On Counseling: Immediate, judgment-free support for issues like gambling addiction or mental health crises.
- Human-in-the-Loop: Seamless handover to live counselors for urgent cases.
- Real-Time Alerts & Reporting: Track trends, flag risks, and measure program impact with automated dashboards.
Case Study:
ELCHK & The Ping Wo Fund
- Challenge: Limited counselor availability for gambling addiction support.
- Solution: A compassionate AI chatbot providing 24/7 counseling, escalating high-risk cases to humans.
- Impact: 60% faster response to critical cases; 35% reduction in staff workload.
Health Monitoring & Care Coordination
Key Features:
- Vital Sign Tracking: Automate health data entry (e.g., blood pressure) via smartphone cameras.
- AI Health Alerts: Flag anomalies for nurses to prioritize follow-ups.
- Unified Care Platform: Coordinate field workers, nurses, and admins in one system.
Case Study:
PolyU M-Health App
- Challenge: Fragmented elder care in low-resource communities.
- Solution: Mobile app for community health workers + AI dashboard for nurses.
- Impact: 50% faster health assessments; 20% improvement in preventive care.
Personalized Engagement & Outreach
Key Features:
- Smart Activity Matching: AI suggests courses/events based on user history and demographics.
- Automated Follow-Ups: Chatbots answer FAQs, send reminders, and boost enrollment.
Case Study:
YMCA Online Courses
- Challenge: Low engagement with educational programs.
- Solution: AI chatbot guiding users to relevant courses via personalized nudges.
- Impact: 40% increase in course sign-ups; 90% user satisfaction rate.
Operational Efficiency & Risk Management
Key Features:
- AI Hotline Automation: Transcribe calls, tag keywords, and flag urgent cases.
- Auto-Summary Reports: Generate case summaries and KPI dashboards in seconds.
Case Study:
Community Crisis Hotline
- Challenge: Overwhelmed staff struggling to track high-risk callers.
- Solution: Voice-to-text AI with real-time risk alerts and case management tools.
- Impact: 70% faster case resolution; 100% audit-ready reporting.
Mental Health & Wellbeing Integration
Key Features:
- Private AI Chat: Safe space for users to discuss mental health concerns.
- Integrated Case Management: Streamline referrals and follow-ups across teams.
Case Study:
Mental Health Advocacy NGO
- Challenge: Stigma preventing individuals from seeking help.
- Solution: Anonymous AI chat paired with clinician dashboards.
- Impact: 3x more users accessed support; 50% reduction in wait times.
24/7 Assistance for Vulnerable Communities
Key Features:
- Always-On Counseling: Immediate, judgment-free support for issues like gambling addiction or mental health crises.
- Human-in-the-Loop: Seamless handover to live counselors for urgent cases.
- Real-Time Alerts & Reporting: Track trends, flag risks, and measure program impact with automated dashboards.
ML models power personalized recommendations, health anomaly detection, and risk prediction. By analyzing user data, these algorithms provide tailored suggestions, flag critical health issues, and prioritize high-risk cases for intervention.
Job Description
Key Duties:
- Manage UX/UI design, websites, and apps projects
- Plan and prioritize all deliverables
- Manage client's expectations, schedules, budgets, and scopes
- Working closely with UX/UI designers, and development teams to ensure project launch
Key Skills:
- Diploma or above in any disciplines
- 2+ years of relevant experiences
- Excellent presentation, communication, and interpersonal skills
- Knowledge in website/app development is an advantage
- Self-motivated, responsible, reliable, and punctual
- Good communications and proficiency in written and spoken Cantonese and English.
Benefits
- Five days of work
- Performance-based bonus
- Relax working atmosphere
Applications
- Please send your resume, and your expected and current salary to info@i2hk.com
Job Description
Key Duties:
- Responsible for the UI design on Mobile Apps and Websites
- Handle Mobile Apps, Web design including concepts, layouts, visual graphics & materials
- Create interactive mockups and prototypes
- Work closely with developers to develop UI on both web and mobile application
- Ability to clearly and effectively communicate design processes, ideas, and solutions to the team members
- Up to date with current trends and information within UI/UX knowledge
- Assist the team in user research, user testing, etc
Key Skills:
- Higher diploma or degree holder in Multimedia / Interactive / Graphic Design, or other related disciplines
- Familiarity with design principles, methodologies, and tools, such as User Journey, Design Thinking, or Design System
- Have strong artistic skills, good appreciation ability, and unique aesthetics, have a good sense of color and overall style, and have a strong sense of color and expressiveness
- Pay attention to details, be able to proactively analyze, summarize and improve the work effectively for ensuring the quality of work
- Have a strong sense of responsibility and team spirit, be good at communication and cooperation, have enthusiasm for work and self-regulation ability
- UI design experience in iOS and Android Mobile App design will be an advantage
- Good communication skills in both spoken and written English and Chinese
Benefits
- Five days of work
- Performance-based bonus
- Relax working atmosphere
Applications
- Please send your resume, and your expected and current salary to info@i2hk.com
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